Refund policy

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at info@lcmoffroad.com. Please note: returns must be sent to the following address: Gouwe 15, 1718LK Hoogwoud, the Netherlands 

If your return is accepted, we will send you a return shipping label, with instructions on how and where to send your package. Items sent back to us without a return having been requested will not be accepted.

For questions about returns, you can always contact us at info@lcmoffroad.com.

Damage and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you have received the wrong item. Then we can evaluate the issue and resolve it for you.

Exceptions/items that may not be returned
Certain types of items may not be returned, such as perishable goods (such as food, flowers or plants), customised products (such as special orders or personalised items) and personal care items (beauty products, for example). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, sale items or gift cards cannot be returned.

Exchanges
The fastest way to get the item you want is to return the item you have and buy the new item separately once the return has been accepted.

Statutory 14-day cooling-off period in the EU
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving any reason. As above, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You will also need a receipt or proof of purchase.

Refunds
Once we have received and inspected your return, you will be notified of this and we will also let you know whether the return has been approved. If it is approved, you will automatically be refunded within ten business days via the original payment method. Please remember that it may take some time for the bank or credit card company to process and post the refund.
Please contact us at info@lcmoffroad.com if more than 15 business days have passed since we approved your return.